ABOUT SOFTEQ

Established in 1997, Softeq was built from the ground up to specialize in new product development and R&D, tackling the most difficult problems in the tech sphere. Now we've expanded to offer early-stage innovation and ideation plus digital transformation business consulting. Our superpower is to deliver all of this under one roof on a global scale. So let's get started and build a better future together.

OUR VALUES:

Softeq employees are guided by values – every day, in every decision and action. We crystallized what we believe into five core values:

- Trust

- Empathy

- Collaboration

- Commitment

- Innovation

SUMMARY OF POSITION:

We are looking to hire an Account Manager who will be responsible for developing long-term successful partnerships with our exclusive clients. This position will be based in Houston, USA, a hybrid model (home/office).

JOB RESPONSIBILITIES:

• Align with the Softeq Account Management team and Senior Leadership to co-develop and support account plans and strategies for delivery, growth, and client satisfaction
• Establish a stable and long-term relationship with assigned accounts
• Deeply analyze and understand the client’s business model in detail
• Identify the client’s needs and cultivate relationships through extensive communication with the client and Softeq’s Production teams aiming at ultimate client satisfaction
• Recognize potential problems early, develop and apply a systematic problem-solving approach to identify root causes
• Control effectiveness and profitability of accounts in general
• Support sales/pre-sales activities, assess opportunities, respond to RFP’s, create proposals and presentations
• Focus on long-term client relationships based on excellent customer satisfaction
• Collaborate with production groups to provide them with consistent, professional, informed leadership and support related to solutions, products, services, and domain expertise

QUALIFICATIONS:

• 5 - 8 years prior experience in an account management role selling technical services
• Bachelor's degree in business or engineering field preferred but not required
• Deep knowledge of the IT industry and a good understanding of the software development process
• Good understanding of the software development lifecycle, software product development, and deployment
• Prior experience maintaining customer relationships and account management
• Strong understanding of the USA market, industry trends, and customer needs
• Excellent leadership, communication and interpersonal skills
• Strong organizational, analytical and problem-solving skills
• Ability to develop and execute strategic plans to meet sales goals
• Excellent negotiation skills and ability to present our services to customers
• Ability to work in a team and cooperate with various internal departments
• 50% travel requirement (calendar year) within the USA